Solar Testimonials

Stephen

27 July 2020

Solar replacement

Quote was easily arranged and prompt, they came to site and quoted on the spot.
Installation team was courteous and informed, removed old system including rails and installed new system with all new isolators and wiring. Cleaned up pretty well though did get a few bits of earth insulation down the drainpipe in the next rain event. Isolated supply before entering roof cavity as per safety regulations.
They did all paperwork prior to arrival.

Customer Rating 1 to 5. With 5 being the best

• Value  5
• System Quality  5
• Customer Service  5
• Installation 5

Customer Location

  

Robin

11 July 2020

Explanation and type of unit for my requirements. No hidden costs. Installers recòmmended panel set up for future upgrades

True North Solar were the only ones out of 5 quotes that explained what was the type,and size required to be installed. They kept me informed of when the installation would be done.
The installation crew very informative, work was clean and tidy and set up the internet for information.
I am very happy with them and would have no hesitation in recommending them to other friends.

Customer Rating 1 to 5. With 5 being the best

• Value 4
• System Quality 5
• Customer Service  5
• Installation 5

Customer Location

  

George

01 August 2018

They were to only company to send out an Electrician (Rob) to do the site inspection and organize the deal.
They were the only company to do a full monitoring system with the inverter not being mounted at the meters.
Monitoring shows us what is Used by the house, what's made, what's exported or imported via the Fronius app
This is easy done if your Ergon Meter is next to the inverter.
But we have the solar and inverter at our shed and a property pole in the front yard where the meter is.
So we would have only seen what was produced by the panels not what was used by the house.
True north offed a separate Wi-Fi system to cover this issue and it works great.
Ask another supplier, if the inverter is not mounted next to the meter can you monitor the house usage?
The installation is top work. All the crew were very good to deal with and helpful.
Any questions we had were answered straight away.
Highly recommended.
LG Neon 2 panels 330w were installed with 25yr warranty.

• Customer Rating 1 to 5. With 5 being the best

• Value 5
• System Quality 5
• Customer Service  5
• Installation 5

Customer Location

  

Denis

04 September 2018

Installed Aug. 2017 (12 months ago ). We dealt with Rob from True North. Rob and the whole installation team were fantastic. We ran with LG neo2, 330w panels (18 panels ). We waited 12 months before making this review, and the whole system has been spot on during this period. Will have paid for itself in about 5 years. A pleasure to do business with and being a local company was the icing on the cake. A quick thank you to Tamara in the office. Very pleasant girl over the phone. Thank you a True North Solar.

Customer Rating 1 to 5. With 5 being the best

• Value 5
• System Quality 5
• Customer Service 5
• Installation  5

Customer Location

Installation Information

 

Monique, Bluewater – 2020

I would first of all like to say thank you for providing two great staff members to undertake the electrical works done on our house on Friday 22^nd Mar 2019. The two staff (Phil & Reece) that attended and performed the works was outstanding. Both Phil & Reece were polite, respectful, and knowledgeable, had the right attitudes, worked as a team and worked hard all day, communicated with myself very well. I was a bit hesitant at first seeing two young fellas turning up to undertake the works, unfortunately these days you have to be very careful with some of them who believe that they know everything, can't be told anything and could not care attitudes. How wrong was I, Phil & Reece were a pleasure to deal with and work beside they restored some faith in me about the younger generation, there is hope after all. Their parents have done a great job of raising these two young men. Kash, I believe that these two staff members are and will be great assets for KDP for a long time to come. It's not too often that I go out of my way to acknowledge someone, however I felt compelled to do this as a way to pass on my thanks to Phil & Reece. Also I would like you to personally pass on this acknowledgement and appreciation to these two young fellas. Pat on the back for both Phil & Reece for a job well done. I'm more than happy with the works done and look forward to the next round of works.’

 

Rowan, Kirwan– 2020

‘The lads did an awesome job on the install! We are extremely happy with everything! ‘

 

Mike, Idalia – 2020

‘I'd like to day to add that I was very impressed with the install team, and True North Solar as a company. I will be recommending your brand should anyone ask me.

I hope to use your services in the future once again.’

 

Clint – Annandale – 2020

‘I just want to say your service is incredible. Thankyou. ‘

 

Jackie, Bluewater - 2019

‘I just wanted to say that we are so happy with our system and with the service that we received from start to finish.  Rob really took the time to explain all our options and found the system that matched us best.  He was very patient and took the time to follow-up with us regularly and check on us after the floods.  His customer service and the fact that True North Solar is a local business are the main reasons why we chose to install our system with you.   The technicians that came out to the house were also great, and I know they had to make a few extra trips to help us with the new monitoring system, so we really appreciate that.  Thank you again, and we will not hesitate to recommend your business to our friends and family and to our business clients, other local Townsville just like us.’

 

Phil, Kirwan - 2019

‘Hi Bec, Rob and Team at True North Solar,

Thanks for your prompt response and help with getting the inverter communication issue resolved.  It is really appreciated!’

 

Joe & Kate, Mundingburra - 2019

‘We would like to express our gratitude for a job well done; great tidy workmanship and friendly staff who explained things in a way that was easily understood.’

 

Darren – Kirwan - 2019

‘The salesman Rob was honest and took the time to explain everything, he even recommended splitting the panels so you get morning and afternoon sun to maximize solar output. The system was installed when they said it would be and was installed neat and tidy. No mess left behind either.’

 

Trevor, Charters Towers – 2018

‘Another great job your team were very friendly and efficient.’

 

George – Kelso,  2018

‘They were to only company to send out an Electrician (Rob) to do the site inspection and organize the deal. They were the only company to do a full monitoring system with the inverter not being mounted at the meters. Monitoring shows us what is Used by the house, what's made, what's exported or imported via the Fronius app. This is easy done if your Ergon Meter is next to the inverter. But we have the solar and inverter at our shed and a property pole in the front yard where the meter is.
So we would have only seen what was produced by the panels not what was used by the house.
True north offed a separate Wi-Fi system to cover this issue and it works great.
Ask another supplier, if the inverter is not mounted next to the meter can you monitor the house usage?
The installation is top work. All the crew were very good to deal with and helpful.
Any questions we had were answered straight away.
Highly recommended.
LG Neon 2 panels 330w were installed with 25yr warranty’

 

Denis – Ramussen - 2018

‘Installed Aug. 2017 (12 months ago ). We dealt with Rob from True North. Rob and the whole installation team were fantastic. We ran with LG neo2, 330w panels (18 panels ). We waited 12 months before making this review, and the whole system has been spot on during this period. Will have paid for itself in about 5 years. A pleasure to do business with and being a local company was the icing on the cake. A quick thank you to Tamara in the office. Very pleasant girl over the phone. Thank you a True North Solar.’

 

Russell – Alligator Creek ,2017

‘The system is very good. True north solar have been quick to respond to any inquiry we've had. The savings we are making will pay for the system well before the warranties run out ,even at today's price of electricity.’

 

Andy, Belgian Gardens – 2013

‘I would like to pass on my thankyou and appreciation to the staff that your company had on this day. The work conducted was very professional and a credit to your company I will be recommending your business to anyone who asks.’

 

Jim, Kirwan, 2013

‘The crew that came to do the setup, were professionals, polite and worked dam hard in stinking hot weather. Well done Guys, very pleased with your work ethic.’

 

Jan, Burdell - 2013

‘First, thank you for the great team of men that installed our solar panels.  I was very impressed by how professionally the group attended to the job.  Thank you to ‘Chris’ for his patient manner.  He was happy to answer my many questions, and he did answer me patiently and informatively – even though he was also hard at work. When the installation was finished Chris also explained how the system worked, including what was going on with the meter and detailed instruction on the inverter. I’m really pleased! And will recommend your company to others without any hesitation at all.’

 

Michael – Mysterton, 2013

‘Noel, was the sales guy I was dealing with. He came to my home and he had all the information with him, was very knowledgeable of the system True North was offering. He did the quote at the same time and signed up for the deal. Working with Noel for the system install was a real pleasure and he is always ready to help with any queries and quick to reply. The install was done in the time True North said they would. The guys at True North than came and explained and showed us how to read the display on the invertor and what the meters where for and how to read them. The also presented a booklet on the system with picture on the installation and all related information on the setup. I had queries over the next few months after the installation, about the system and the guys came out and checked the system to make sure all was good. There was no problem, just me not fully under standing the system on how the electricity generates with the different season, they explain what to look at and what it should generate. I am now in the progress to install batteries storage system and Noel has been more than helpful for information and installation of the system, which will be done some time this month (August 15). I would strongly recommend True North Solar for solar power and there support is really great. I have had the system now for 2 1/2 years and had no problems.’

 

Andrew, Hyde Park – 2013

‘Chris obviously knows what he's doing; he went through it all with me before he left, and all seems to be going ok. Also, I come across quite a few apprentices in the industry and your two young blokes were very impressive. Could not do enough to clean up everything before they left the job and were well mannered. All three of them knew their job and didn't leave without making sure I was satisfied.’

 

Bill – Wulguru, 2011

‘Chris and his team not only did a great job but they are such polite, cheerful young men and answered other quires we had as well and are a compliment not only to themselves but to True North Solar.’

 

Marc, Bushland Beach, 2010

‘True North Solar were very professional from their administration to the installation of the system. I fully endorse them to prospective buyers.’